Whether you are in community mode or have an Enterprise license, you can request support from the Artica tech technical team.
There are 2 ways to contact support:by eMail or via the Artica Web interface.
Support via the Artica Web interface is preferred, as the creation of a ticket publishes the support tool needed to understand your environment.
¶ Ask question by eMail
Just send your query using your eMail application to
¶ Create a support ticket using the Artica Web console
The support ticket system directly into your product software can offer several benefits
- Contextual Information:
The software can automatically include system logs, version numbers, configuration details, and user context in the ticket, which speeds up diagnosis and troubleshooting.
- Streamlined Workflow:
Users can report issues without leaving the product, reducing friction and encouraging more timely feedback.
- Create ticket from the Artica Web console
Simplify and integrate our support portal directly into Artica servers to save our customers time.